ingenico isc250 alert irruption resetlolo soetoro and halliburton

Repeat steps 1-2 above to unpair and turn off the reader. 1. To learn more or to manage your preferences, please visit our. 2. In this eventuality the terminal will need to be sent back for repair. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. <> Page 1. Need to reset the ingenico isc250. To update your time settings, How to restart the Ingenico iwl220 terminal? Why is Card Machine Saying Alert Irruption? Once you open it, it will become tampered, and will show Alert irruption POS error. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) So without further ado, let's dive right in: According to Payment Card Industry (PCI) security requirements, all payment terminals need to have a PIN entry device protection from unauthorized opening (also called tampering). Fraudsters can then insert a skimming device that will collect the card and PIN data during the shop business hours and use those card numbers later for fraudulent purchases.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'ecommthatworks_com-medrectangle-4','ezslot_10',105,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-medrectangle-4-0'); "PCI POS PED Security Requirements and EPP Security Requirements" clearly state that "at least three blind, tamper switches must be implemented" on the credit card machine. Ask them to fill out our. Electronics Technician: HusamA if the above didn't help then i'll opt out and repost your question and hopefully other experts will be able to help .. thank you endobj C q" This section covers miscellaneous issues unrelated to the sections above. If the MERCHANT ID entry screen appears, press the(Green Button) key. /Creator ( w k h t m l t o p d f 0 . Our support team is here to help you with device setup and beyond. Enjoyers of a nice night out. These errors occur as a result of the iPad having little to no internet connectivity. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. Unplugging the terminal and replugging while connected to a power source is not recommended and doing so may corrupt the pin debit key, requiring a new key encryption injection. Upon receipt of your terminal you should check for signs of tampering of the equipment. The iPP320 PIN Pad will beep and restart. 2 Once off, hold the enter button until the terminal powers on. Once the device has successfully established its IP Address, it will attempt to call the CardPointe Integrated Terminal service. I have a system with me which has dual boot os installed. endobj 3. follow the steps below. Typically, the device is assigned an IP address automatically when connected to the network. Unpair the Link/2500 to use it with a different register, if asked to by a Customer Care advisor, or as a troubleshooting step to help resolve a stubborn issue. The longer the backlight stays on, the quicker the Link/2500 battery will be drained. Look for the Link/2500 under 'My Devices'. If its not working, call your point of sale solutions provider tech support or whatever tech solution drives your terminals. JFIF d d C Unplug power, wait for ten seconds and then reconnect. Press the (#) key. Contact the Ingenico service vendor or merchant help desk service line and ask for a card machine terminal swap; or. % Once your terminal is updated, you may notice the following changes: Additionally, for Ingenico Lane terminals, the PIN entry prompt for EMV PIN Debit cards will now displays the following additional information: The following topics provide information for getting started with the iSC Touch 250. Unplugging the terminal and replugging while connected to a power source is not recommended and doing so may corrupt the pin debit key, requiring a new key encryption injection. Daily commuters. Hi Team, Lift the handset off the charger and power the handset off by pressing the yellow clear key and full stop key at the same time. 1 Press and hold CLEAR and - (minus) simultaneously on the iSC Touch 250 payment terminal to reboot it. Within the innards of the card device, sits an anti-tamper proof device, if the card terminal feels it is being tampered with or if the terminal suffers a hard impact, the anti-tamper proof device will trigger and shut the terminal down. The cookie is used to store the user consent for the cookies in the category "Performance". When the Manual Card Entry screen appears after tapping the Credit tender, it means the Retail POS (S-Series) app does not detect a connected card reader. To reset your Ingenico ISC 250 touch or ISC 350 terminals , hold down the minus and yellow clear button at the same time. 3. When powered on, the Link/2500 will display the ShopKeep logo. Plug the power supply adapter into an available power outlet. Ingenico isc250 signature capture terminal. Scroll down to CONFIGURATION, and press the (Green button) key. Payment solutions built for business-to-business transactions. Press the green button to select 'Backlight'. INGENICO Payment Terminal iSC350 Installation guide EN V3. On the PIN Pad, hold down the yellow key and press the punctuation key at the same time. Let's explore today various Ingenico card machine problems and also say a bit about Ingenico card machine troubleshooting. I decided to let MS install the 22H2 build. Do NOT touch the iPad or card reader during the update. Ping meon LinkedIn.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'ecommthatworks_com-large-mobile-banner-1','ezslot_8',110,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-large-mobile-banner-1-0'); Payment processing is a crucial aspect of anyJanuary 22, 2023, Let's explore today various Ingenico card machine problemsSeptember 25, 2022, Today I'll explain what are the reasons behindSeptember 10, 2022, If you got a "Pin Pad out ofJune 6, 2022, New York City, NY 10010, USA 1-929-260-29902022 eCommThatWorks.com, alert irruption ingenico iPP320 and iCT220, How To Fix Your Payment Method Was Declined Error on iPhone. Please ensure the card machine displays GPRS on the screen. Welcome to the Snap! 1 1 . This may take a few minutes. . I'm a financial technology professional with 15+ years of experience in payment cards, eCommerce, POS transaction processing, and switching.From time to time, I'm sharing some helpful tips, tactics, and news about Digital Commerce and Fintech.So don't forget to share this post and subscribe to my mailing list. Your daily dose of tech news, in brief. Moneris uses cookies and other technologies so that we and our partners can understand how you use our websites and to provide you with tailored ads across the Internet. prompt appears, press the(Top Left button) key to select YES. Then will show a frown face and will go to waiting for download . I realized I messed up when I went to rejoin the domain On the Link/2500, press '2', '6', '3', and '4' in quick succession. /Pages 3 0 R Ground Floor, 14 Danbury Mews, User manual instruction guide for PAIEMENT TERMINAL WITH RFID ISC250CL INGENICO. Tap the iPP320/iPP350 and wait for a check mark to appear. Ask a Question. Request and accept cardholder signatures. But often, this is not the case. Enable the 'Ask to Join Networks' setting. meanwhile we wait . Now,if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'ecommthatworks_com-medrectangle-3','ezslot_6',104,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-medrectangle-3-0'); There are numerous videos on YouTube showing some Pakistani guy entering a "secret" code into terminal and the problem is instantly fixed. The repair is usually done at the repair center because of the reactivation and secure inserting of the encryption keys back into the terminal. The card machine will not be able to process payments, and. Most importantly, ensure the card terminal displays a network (Orange, EE, T-Mobile, O2, Vodafone or Datasim). Ensure network bars are displayed on the screen and check the amount of bars available (5 being extremely good). If the network is not displayed the card machine will NOT connect. How to Fix the Alert Irruption Error on Ingenico? %PDF-1.4 The MAIN MENU appears. To reset your Ingenico ISC 250 touch or ISC 350 terminals, hold down the minus and yellow clear button at the same time. Increase the amount of time the backlight remains on to keep the screen lit up longer. The reset begins. The update can be completed when the prompt occurs or after business hours. If you continue to use this site we will assume that you are happy with it. Skip to step 2 to troubleshoot the Pairing Failure error on the reader. 1. 3 0 obj If the ISC250 device is directly connected to a host, reset the host by turning it off and back on again. Wireless Terminal Solutions. Make sure your network follows all recommendations in our. If the error occurs while manually entering a card, re-enter the card information. The cookie is used to store the user consent for the cookies in the category "Other. If you have another working ISC250 device, swap the devices to determine if the problem is with the device, cable, POS, or power supply. If the sticker is missing or unreadable, follow the steps below to find the serial number in the Retail POS (S-Series) app: 460 Park Avenue South, 7th FloorNew York, NY 10016. The Alert Interruption message will display if the anti-tamper sensors have been activated on your card terminal. How to get irruption message on Ingenico terminal? Leave the Retail POS (S-Series) app open at all times. /CA 1.0 It takes about 1.5 hours to reach 100% charge. If SWIPE ADMIN CARD appears, swipe the POS Admin card. Press 'F3' until 'Configure Backlight' is highlighted, then push the green button. 1 0 obj Analytical cookies are used to understand how visitors interact with the website. Unplugging the terminal and replugging while connected to a power source is not recommended and doing so may corrupt the pin debit key, requiring a new key encryption injection. SM6 0BY, Terms of Website Use Cookie Policy Acceptable Use Policy Privacy Policy Useful Links Sitemap, 2020 All rights reserved. Your CardPointe Integrated Terminal device encrypts sensitive card data and transmits it over over a secure HTTPS connection. If the sticker is not there, remove the back cover of the reader to access it. Tap the blue next to the Link/2500 device. Once off, hold the enter button until the terminal powers on. Have an existing credit card provider? /Height 155 This error appears if the card reader was not purchased from Lightspeed or is no longer functional. To reset your Ingenico ISC 250 touch terminal, hold down the minus and yellow clear button at the same time. The CONFIGURATION FUNCTIONS menu appears. Read the next chapter to learn how:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'ecommthatworks_com-box-4','ezslot_3',106,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-box-4-0'); Here is a detailed post on "how to restart Ingenico card machine" to see if it helps solve the problem. Ingenico IPP350 is not meant to be user reset, If you find a small round hole on the back or the bottom that would be just the right size for an unbent paperclip to be pushed into, try pushing a paperclip into that hole for 10 to 30 seconds to reset to factory. Contact the Ingenico service center and ask for a card machine terminal diagnostic and repair. Accept and process ecommerce payments directly from your website through Moneris Gateway. Card declined and Decline both mean the attempted charge was refused by the customers bank. I have several ingenico,s that have suddenly rebooted during transactions . Dont see this message? Verify that the Ethernet jack on themulti-point mono connector cableis plugged securely into your router, modem, networking switch, or Ethernet wall jack. This cookie is set by GDPR Cookie Consent plugin. Press 'F3' until 'ECO mode' is highlighted, then push the green button. Press the green button to select 'Backlight Time-Out'. 33 (0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95. ), the error message usually looks similar to this one (alert irruption ingenico ipp320):alert irruption ingenico iPP320 and iCT220. endobj Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Is there a way i can do that please help. UserManual.wiki >. As previously explained, alert irruption message is shown when one or more tamper switches in the card machine go off. By segregating payments from POS applications, merchants can increase security while reducing compliance burden. 3) Check all cables are firmly connected or battery pack is firmly in place. Look for a sticker on the back of the Link/2500 with 2 barcodes. >> Most importantly, ensure the card terminal displays a network (Orange, EE, T-Mobile, O2, Vodafone or Datasim). If you found this post helpful, I'd appreciate it if you would share it. If you found this post helpful, I'd . (If attached, the external PINpad displays WELCOME/BONJOUR during the Re-initialization. Terminal screen not lighting up - won't turn on 1. Webinar: Reduce Complexity & Optimise IT Capabilities. It used to work but for some reason the minus key and the other key does not work. 1 0 obj In the Retail POS (S-Series) app, open the Main Menu and go to the 'Card Readers' screen. If the device configuration is set correctly. } !1AQa"q2#BR$3br Devices are configured to Accept commercial card payments without requiring physical terminals or other special software or hardware. Wallington Ingenico unauthorized error usually shows up when the internal card machine battery (powering internal clock) is fully depleted. If the reader will not power on, follow these steps to troubleshoot that issue. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Follow the steps below to charge the device. % Check it out to get started. If the problem persists, follow the additional steps below: This issue can occur for a few different reasons. Press 'F3' to highlight 'Tetra Admin', then push the green button. Customizing the Device: Customizing Image/Logo It is possible to customize the image displayed on the home screen of the Bolt EMV Reader. Note any errors encountered, in order to facilitate the troubleshooting process. Be aware that you may not be able to configure it, as a user, after doing that. I'm excited to be here, and hope to be able to contribute. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Press 'F3' until 'Terminal Settings' is highlighted, then push the green button. stream Select 'Card Readers'. <>>> Setup instructions, pairing guide, and how to reset. The MAIN MENU appears. /Type /ExtGState To continue this discussion, please ask a new question. Alert Irruption means the terminal can longer be used to accept transactions. That's why I decided to create this post and provide accurate info on alert irruption meaning, what is causing this error and how to deal with it.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'ecommthatworks_com-medrectangle-3','ezslot_6',104,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-medrectangle-3-0'); POS swipe machine models covered in this post are: ICT220, ICT250, IWL220, IWL250, IWL251, IWL255, IPP320, IPP350, Move2500, Move3500, Move5000, Desk3500, Desk5000, ISC250 and other Ingenico models. This problem occurs when the Retail POS (S-Series) app fails to recognize the Link/2500 is paired with the iPad. Connecting a Power Supply A separate Ingenico DC power supply (192011597) is required when connecting the iSC250 device via RS-232, USB (5V), and Ethernet. Enter a number of seconds (10 - 99,999) for the backlight to stay active, then press the green button. Lunch date planners. From the READY screen: 1. Ingenico PIN PAD Out of Order: Why, What, and How? Usually answered in minutes! Check internet or phone line is working. Retail Base screen on iSC Touch 250 3 Press the + (plus) to display the functions menu. talked to the vendor they said that they were working with ingenico on the problem . Scroll down to CONFIGURATION, and press the(Green button) key. Adopting a wireless credit card terminal could be beneficial if your company is cash-only or already accepts credit cards. This website uses cookies to improve your experience while you navigate through the website. Please call the designated technical support team supplied on the WTS support book. Without aconnected stylus, the terminal aborts the signature process with a "Command Cancelled" error. You also have the option to opt-out of these cookies. Follow the specific steps below that reflect whether the Link/2500 appears on screen. stream Worldpay terminal Restart/Hard reset Ch Tariq 6.2K views 1 year ago My credit card machines shows - "Alert Irruption" Wireless Terminal. Once power is supplied to theCardPointe Integrated Terminal device, an initiation process begins. Alert Irruption! Use 'F1' and 'F4' to adjust the brightness level, then press the green button. Please use the following steps to ensure the card terminal is displaying the correct information on screen before attempting to use the device. The S.O.S. Cause The iSC250 touchscren is not properly callibrated. This error is different from Couldnt connect to processor and most often indicates an issue with how the account is set up. In general, whichever Ingenico terminal model you are using (ICT220, ICT250, IWL220, IWL250, IPP320, IPP350, etc. w !1AQaq"2B #3Rbr Your CardPointe Integrated Terminal device encrypts sensitive card data and transmits it over over a secure HTTPS connection. Press 'F3' to highlight either 'Normal level' or 'Low level', then push the green button. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Skip steps 2 and 3 and follow these steps below instead. Wireless Terminal Solutions Special Offers, Short Term Card Machine Hire For Event Organisers, Short Term Card Machine Hire For Trading at an Event, International Credit/Debit Card Machine Rental, EPOS Rental for Festivals and Outdoor Events, EPOS systems for the Hospitality Industry, EPOS Systems Beauty Salons and Hairdressers. Information will scroll across the screen and the bottom will flash between Ingenico and Initializing. Seems like they'd be your first line of support. Streamline operations with installation services and our dedicated field service team. This message indicates a firmware update is available for download to improve the connectivity and reliability of the card reader. Did you ever find a solution to this? By clicking Accept All, you consent to the use of ALL the cookies. Press the(Green Button) key to select INITIALIZATION. Tried and true: Our Moneris Core POS Terminals are trusted coast-to-coast. Collect unattended payments in high-volume environments. If the Link/2500 does not power on, chances are its battery is not charged. Try the following steps: Turn off the terminal and unplug all the cables; Visually check if anything is stuck in card reader slot; Use a very thin screwdriver or a long piece of plastic to carefully remove the stuck object from the card reader slot; Plug all the cables back in, and power on the card machine. Ingenico Lane/7000 & Lane/8000 User's Guide, CardPointe Integrated Terminal + CardPointe Virtual Terminal, CardPointe Integrated Terminal + CardPointe Mobile, CardPointe Integrated Terminal developer documentation, allows CardPointe Integrated Terminal connections, Access the CardPointe Integrated Terminal menu. Our fastest, sleekest terminals: Moneris Go and Moneris Go Plus. This error suggests a problem with how the processing account is set up. When contacting CardPointe Support, have your merchant ID and device hardware serial number (HSN) available. Depending of your card machine make year, you might see the "PinPad out of order" error. Worldpay has a relationship with Ingenico that was extended in 2016. The Link/2500 will automatically turn on when plugged in. 3D Merchant Services provides payment processing technology for merchants to run Ingenico and other signature capture terminals, without specialized POS software. Unfortunately this is totally fake and not possible, at least for the alert irruption Ingenico error. If the Link/2500 appears, tap to connect to it. Force quit the Retail POS (S-Series) app, then open the app back up. /SM 0.02 Manor Road, endobj Ingenico >. Check this post for more info: Pin Pad out of order. You can try these steps if Ingenico card machine is not connecting. The Link/2500 might not be powered on or paired with the iPad, Bluetooth access may be disabled for the Retail POS (S-Series) app, or the reader could be connected to a different register. There are many types of transit takers. endobj Ingenico isc250 signature capture terminal. /Filter /DCTDecode Necessary cookies are absolutely essential for the website to function properly. You need to hear this. So if only one of those tamper switches is activated, you will notice the credit card machine saying Alert irruption, which means that you can no longer use the card terminal due to suspected tampering. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. Let customers pay their way: Interac Debit, digital wallets, and Moneris Online. 1 58 01 91 35 Installation Guide Security of your terminal ISC250-V4 PSC16A-080 Ingenico - 28-32 Boulevard de Grenelle - 75015 Paris Tl. You can find the HSN at the top of the device display. Confirm you have followed all steps in our. 2 When the iSC Touch 250 reboots and the grey Retail Base screen appears, press 2 6 3 4 and ENTER . Normal Level | Brightness level of the screen when the device is in use. That's why I decided to create this guide and provide accurate info on the most common Ingenico card machine problems, what's causing them and how to deal with each one. Has anyone seen this. /Length 8 0 R + 33 (0)1 58 01 80 00- Fax +33 (0)1 58 01 91 35 90000xxxx R11 . /Title () It will stay at waiting for download and began flashing in black and red the word unauthorized . Release the buttons after you hear the chimes. . This error appears on the iPad after tapping the Credit tender if the Link/2500 has disconnected from the Retail POS (S-Series) app. Power cycle the iPP320 PIN Pad. If the RETAIN CURRENT MERCH SETTINGS? 92200 Neuilly sur Seine. << As previously explained, alert irruption message is shown when one or more tamper switches in the card machine go off. To restart an unresponsive Ingenico, hold down the #1,Cancel and Enter keys all at the same time and count to three before releasing. It could be that someone was trying to open the casing of your payment terminal.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'ecommthatworks_com-box-4','ezslot_3',106,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-box-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'ecommthatworks_com-box-4','ezslot_4',106,'0','1'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-box-4-0_1');.box-4-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Then will show a frown face and will go to waiting for download . /AIS false Verify that you are using the provided multi-point mono connector (Ethernet) cableand power supply. You should try these steps if Ingenico card machine is not connecting. This section covers common error messages related to processing transactions with the Link/2500. If the error occurs while swiping cards, check that the card reader was purchased from Lightspeed. Easily add devices without making changes to your existing integrations. The first thing you should try when Lane 3000 is unresponsive or not connecting is to check all the cables and physical connections. Common issues which can result in a credit card terminal not working can include a faulty credit card terminal battery, faulty software on the credit card terminal, damage to the hardware or damage to the swipe facility where a customer would traditionally insert their card for a Chip and PIN card payment. << Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. These instructions will guide you through the proper steps to properly initialize your Moneris Ingenico terminals (iCT250, iWL220, iWL255). Press the red button until the reader returns to the ShopKeep logo screen. The CONFIGURATION FUNCTIONS menu appears. This cookie is set by GDPR Cookie Consent plugin. Usually, the service will collect it, or you will need to ship it. To POWER OFF, unplug the terminals external power cable. and was challenged. The most common terminal used by customers of Worldpay is the Ingenico iWL250 (click to download the manual). If the iPad is connected to the wrong network, switch it to the right one, then force quit the Retail POS (S-Series) app and try the sale again. 2 0 obj www.ingenico.com 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 . How to reset the Ingenico card reader terminal? It means that the same fix applies as for the alert irruption - in other words, you need to send the terminal to the official Ingenico repair center to replace the battery and reactivate the terminal. 2 0 obj It can also occur if a cards magnetic strip is damaged. As a result, all encryption keys are instantly cleared out from the card machine memory, rendering it unusable.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'ecommthatworks_com-large-leaderboard-2','ezslot_5',108,'0','0'])};__ez_fad_position('div-gpt-ad-ecommthatworks_com-large-leaderboard-2-0'); Depending on the POS maintenance contract you have, there are basically two options left on how to arrange Ingenico alert irruption reset: Depending of your card machine make year, you might also experience the "Pin Pad out of order" error after the reboot. Leave the handset powered off for 20 seconds and then place on the base unit or press the green OK key to power the handset back on. Ingenico PIN PAD Out of Order: Why, What, and How? Make sure that the ISC250 connector is fully inserted into the back of the device. These errors appear when an employee swipes something other than a credit card, such as a gift card. This happens when the Link/2500 is powered off, not located close enough to the iPad, Bluetooth is disabled on the iPad, or steps were skipped during setup. How to Market Your Business with Webinars? These cookies track visitors across websites and collect information to provide customized ads. Ingenico representative for available cable options.) Connect the Multipoint Interface Cable into the Multipoint Port on the back of the CardPointe Integrated Terminal device. On the iPad, open the Settings app, tap Bluetooth, and make sure Bluetooth is enabled. Verify that your device was obtained from the CardPointe shop, or your software provider. /Width 625 What are some of the best ones? These errors appear on the screen of the Link/2500 and the iPad if specific steps in the pairing process are not completed quickly enough. When the credit card reader has been reset the main screen will display. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. Please wait while the terminal communicates with the Moneris Host. 92200 Neuilly sur Seine. You can adjust both the screens normal brightness level and the level it dims to when the device is inactive. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. This is done mainly to prevent fraudsters from opening the terminal when the store is not attended. Why Ingenico Card Machine is Saying Alert Irruption? Tl. Check the 'Card Readers' screen on other registers to see if the Link/2500 is connected. If the Link/2500 appears on the Card Readers screen: Tap Link/2500 and wait for a checkmark to appear.

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