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When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. These documents are require to process your application and you are unable to submit your application without these documents. E-mail address is required to create an account. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Below you'll find an important update on COVID-19 and your events. By Insurance Site July 2, 2022 July 2, 2022. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Let us know what you were doing when this page came up, plus your IP and request ID Disabled seating is incredible on all levels of the arena. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Click here. Why you might ask? RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Exceeding these limits may result in cancellation of orders without notice. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Latecomers may be seated at the discretion of Client or venue. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Upon your payment in full, you shall be entitled to the tickets you have purchased. T&Cs may apply.'. All applicable fees and charges will be disclosed prior to completion of your purchase. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Listings are not considered retracted until they have been processed and a system confirmation has been issued. It's all a fan needs, all in one app. She also helped out with another refund I needed and was so quick. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. So please be as cautious as possible when going through AXS. 36. The refund will be issued to the Payment Method on file. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. x. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Hey did you end up filing a claim with Amex? You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. in the event description page, in pop-up boxes, or in an email). If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. A per-order delivery fee may also be assessed, depending on the delivery method. x, Footer.languageSelector.ja-jp.greeting You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Besk vr hjlpsida fr mer hjlp och support. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Travel insurance: which policies have the best covid cover? The ticket is valid only for the event, date, time, and seat location issued. Peter Kay tickets --. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. What is delivery delay/ticket printing suppression? Our helpline number is 1-888-929-7849. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. I don't know why LiveNation pushes them, but it . What is AXS Premium? So I decided to treat myself and girlfriend to VIP tickets. A scan or clear photograph sent by email is acceptable. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. To read the updated Privacy Policy, please. Help us help you quicker by coming with your mobile ticket ready to be scanned. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Axs Ticket Refund Insurance. No forms, no IDs, no complications. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. If you are purchasing a resale ticket (i.e. Reporting Fraud. If they pay you now, there's no insurance for them if the new owners are refused entry. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Yes - If customer is prevented from attending because of a government mandate, this is covered. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. How do I get my . AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. . When it's time to go home, all combo lock deposit refunds are issued quickly. Verification of information may be required prior to the acknowledgment or completion of any purchase. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Occasionally making progress only to be timed out. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Problem is I cant attend the event anymore :( so I cant get a refund. Ad . The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please visit our help page or contact customer support for assistance. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. (The reference number will be emailed to you immediately following submission of the online form). I am supposed to submit a claim, with my email address - I can't get in. The site owner may have set restrictions that prevent you from accessing the site. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Official Tickets and Your Source for Live Entertainment | AXS.com Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event).

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