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Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. This means you can choose when, where, and how often to work! Want to become a Liveops agent? When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We believe every voice matters. The world class support of Liveops and unparalleled access to world-renowned clients. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. Duo Security for MFA | Okta. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. A hallmark of Liveops is the idea that learning and improving are never done. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. They are empathetic and committed to each interaction with your customers. We would like to show you a description here but the site won't allow us. 3,309 Following. Tuition Reimbursement. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. Answer. There are no benefits, no vacation pay, no paid training. Virtual. Flexibility. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Learn about Liveops Enterprise Solutions Click Here . Create success for our clients by working cross-functionally to build strategies that maximize program results. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. From professional services to documentation, all via the latest industry blogs, we've got you covered. Create success for our clients by working cross-functionally to build strategies that maximize program results. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Want to become a Liveops agent? To find out more, read our Privacy Policy and Cookie Policy. Our developer community is here for you. You are using an unsupported browser. Improving Peoples Lives. Learn more about us at www.liveops.com. Login to track your existing support requests. Liveops brought a new level of professionalism to our needs. Are you an employee? VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. 2-4 weeksMost training is 2-4 weeks. Dont let the next surprise get in the way of delivering a great customer experience. Community. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Liveops energizes agents through rewards and recognition. Login. This login is to access our Shiftboard online scheduling and people. Actual earnings may vary depending on client opportunity and support required. Okta updates a user's attributes in the app when the app is assigned. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Looks like you have Javascript turned off! Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Flexibility. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. The agent community sits at the core, and we dont take this lightly. So how much can you earn? Copyright 2023 Okta. You get to dictate when and how often you commit to providing services. This app integration supports Single Sign-On. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. Director of Customer Care, healthcare organization. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Your customers deserve the best at every touchpoint. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Knowledge Base. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. This means you can choose when, where, and how often to work! Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. Please enable it to improve your browsing experience. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Support. Enjoy the freedom and flexibility of being your own boss. Your customers deserve the best at every touchpoint. Join the Liveops corporate team and help improve peoples lives. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Virtual Agents | Blog. Set your own schedule to work around your life. To accept cookies continue browsing as normal. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. Liveops. 1099 Independent Contractor offers no benefits, Paid by the minute. We didnt just evolve the remote contact center model, we revolutionized it. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Teams include: Client Results. Liveops Nation agent news. Organizations. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Find Out How & Apply . Pros. View our background and credit check requirements here. Empathy is part of Liveops agents DNA. Flexible. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Sign an Independent Contractor Agreement. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. The workplace culture is amazing. I trust them and look forward to a deeper partnership in the future. Freedom. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Creatively solving problems. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. What I wish I knew the first time I filed self-employment taxes. With this strategy, everyone wins. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status View our background and credit check requirements here. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Sign an Independent Contractor Agreement. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Username / Email. Click here for technical info. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Secure your consumer and SaaS apps, while creating optimized digital experiences. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Read more. Message & data rates may apply. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 LiveOps will not sell or share your information with third parties for marketing purposes. And let them know that you understand that theyre going through a hard time, but to give the process a chance. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We've been partnering with Liveops since 2010 for all our inbound needs. Liveops agents are an extension of your company, and strengthen your brand with every interaction. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. To find out more, read our Privacy Policy and Cookie Policy. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. You are using an unsupported browser. Their consistency, professionalism and customer service are unparalleled in the industry. Push either the users Okta password or a randomly generated password to the app. Groups can then be managed in Okta and changes are reflected in the application. Import the user attribute schema from the application and reflect it in the Okta app user profile. The background/credit check requires a $45 processing fee paid directly to our vendor. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Please review the Liveops basic technology requirements by clicking here. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Earning potential. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Accounts can be reactivated if the app is reassigned to a user in Okta. Website. Returns the exact phrase match within quotes. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Copyright 2023 Liveops, Inc. All rights reserved. HSA and PPO Options The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Good pay, ability to make your own schedule. Liveops exists to improve people's lives. option Add a new device appears in Duo Mobile settings. View our background and credit check requirements here. There is absolutely no paid training. best www.shiftboard.com. This network has hard skills in your industry, and soft skills from life experience. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. We create better outcomes by seeking out and integrating diverse perspectives. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. !#liveops #seoulbox #onlineincome With Liveops Nation behind you, the. Either search term value. Contact UsBecome an Agent. Earning potential. Norms exist to be challenged. Keep in mind, the more you service, the higher your earning potential! To accept cookies continue browsing as normal. We work in service of our Agents, Clients, and Employees. FLEXIBILITY AT SCALE. Agent Login. Join the company voted one of the Best Places to work in Arizona. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. When unexpected events occur like global pandemics health needs can rapidly change. . Liveops Okta. Money is amazing, but like every job there are flaws. You are paid for talk time only and without talk time, there is no pay. The cons are being able to work in your own home. . Quickly assessing customer needs and providing sound solutions. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. The best agents arent looking for part-time. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Its why weve led the industry in virtual flex agent services for more than 20 years. See all features. I have children who are active in sports, so it allows me to be there when they need me. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Talent deserves opportunity.