ebay seller doesn t accept returnssamantha wallace and dj self

Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you're responsible for return shipping. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Read our most popular questions and answers about handling return requests from your buyers. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. 04-18-2022 The item in question is an electronic stabilizer with moving parts and motors. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. See Evidence of successful delivery to the authenticator below. Unresolved buyer returns can cause sellers . am I required to pay for shipping? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. eBay and PayPal will not even look at video evidence. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. You can also use this option if you want to offer to let them exchange the item. 01:47 PM. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The buyer requests a return in their My eBay and you'll be notified by email. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. I appreciate it. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. var m3_u = (location.protocol=='https:'? document.write (document.charset ? I originally shipped the item via FedEx because it's cheaper for heavier items. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Shopping Cart Integrations ii. This is all true, but only for items that are REALLY Not As Described. I received two return requests this evening. eBay may step in without the buyer asking, if the seller didn't respond to the return request. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Per the seller's return policy in the listing Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. This is a good option for low-value items. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. On our second correspondence the buyer replied, "unfortunately doesn't work for me. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. 04-18-2022 Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Help for buyers and sellers. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Ebay has a 30 day money back guarantee that is available on most all items sold here. Proof that the buyer collected the item Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Carefully check the returned item before giving the refund. Both buyers and sellers must meet all applicable return requirements. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Well which one is it? var m3_r = Math.floor(Math.random()*99999999999); In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I report him immediately and call CSR. New comments cannot be posted and votes cannot be cast. Tip. document.write (document.charset ? To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. document.write ("-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Enter the amount you wish to offer the buyer. The seller responds to the buyer's request. You can choose to add a message to the buyer. I denied the request, now Im pretty much waiting for negative feedback :(. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Should I wait for the seller to contact me? 2 business days after receiving the returned item. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. You have 3 business days to respond to the request and resolve the buyer's issue. Buyer is asking for a refund because he can't figure out how to use it. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Some returns may remain open for up to 35 business days. Buyer's expect returns. And we had to let him. Evidence of successful delivery to the authenticator Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Here you can discuss returns with other members.

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